Partnership with Meta
to enable JioMart transactions over WhatsApp
Reliance Retail is committed to modernising and expanding the Indian retail sector. It has taken a three-pronged strategy that we believe will generate enormous value for all players in retail.
Making modern retail accessible to every Indian
Reliance Retail has brought the benefits of modern retail to households across a large number of Tier 2 and 3 cities, bringing value and choice to millions of discerning consumers across small towns.
new stores in Tier 2 and below cities
Exceeding customers' expectations – Serving them what they want as they want
To keep up with changing consumer shopping behaviours and needs, Reliance Retail has significantly expanded its Digital Commerce platform capabilities over the years by adding new product categories, entering new segments, building new features and platforms that serve a diverse consumer base with pan-India coverage. Its efforts on the Digital Commerce platform have been warmly accepted by consumers, resulting in a significant increase in key metrics such as users, orders, and repeat transactions.
growth in daily orders Y-o-Y
of India's pincodes served
Helping merchants earn more customers and profits
Reliance Retail’s growth over the years has triggered a large socio-economic transformation on an extraordinary scale in India. Yet again, through the New Commerce initiative it aims to revitalise the spirit of entrepreneurship in India. The initiative endeavours to transform and grow the merchant ecosystem by modernising and equipping them with wider assortment of products, cutting-edge tools and a reliable supply chain infrastructure, thereby bringing them in line with the evolving market and customer expectations.
Benefits to the kirana
Benefits to the customer