Manufactured Capital

Creating Value across Production and Operations

Highlights FY 2020-21

Jio acquired the right to use spectrum in all 22 circles

Total owned spectrum footprint increased by 56% to 1,732 MHz

Reliance Retail has become the only Indian Retailer to feature in the ‘Global Powers of Retailing’

RIL continued O2C operations at near 100% utilisation

RIL commissioned Asia’s deepest gas field and India’s first ultradeepwater gas field

Reliance Retail has a footprint of 33.8 million sq. ft. with 12,711 stores spanning 7,000+ towns

2.5+ million

Homes reached by Jio Fibre Gigabit Broadband

Reliance believes that India is well positioned to be one of the world’s fastest growing economies led by emerging opportunities and the expanding needs of its 1.3 billion citizens for infrastructure and resources. It is poised to become a change leader in the global economy.

Reliance is committed to support India in this endeavour through its commitment to ‘Made for India. Made in India.’ As India transforms, Reliance is bringing together its vast capabilities and solutions portfolio – right from its world-leading connectivity services and an omni-channel retail ecosystem to its growing focus on new materials and energy forms – to help create a new India.

Retail

Reliance Retail aims to serve millions of customers with an outstanding value proposition, unlimited choices and superior quality through an omni-channel presence. With a registered loyal customer base of 156 million across 7,000 towns in India in FY 2020-21, it is ranked amongst the fastest growing retailers across the world. It offers one of the most extensive range of products, targeting some of the fastest growing segments such as household essentials, consumer electronics, fashion and lifestyle and more. Reliance Retail’s New Commerce model seeks to partner with millions of unorganised merchants through an inclusive model of growth while digitally enabling, empowering them and offering a compelling value proposition to grow their businesses and earnings.

In line with the Company’s mission to reach the length and breadth of India and meet the needs of its customers, Reliance Retail continues to invest in building design and product development centres, developing a sourcing ecosystem and building supply chain infrastructure.

263

Warehouses and distribution centres till date

272 million ft3

Warehousing capacity till date

Digital Services

Reliance is developing indigenous solutions and adopting world-class technologies to get optimal returns on its digitisation initiatives. Reliance Jio is the fulcrum that is propelling the Company’s journey to become future-fit in a digital-first world. It leverages digital technology and smart manufacturing applications to not only create business solutions but also innovate business practices for the connected world. The Company is continuously upskilling employees to accelerate the adoption of technology to improve efficiency, productivity and data protection.

Reliance is also enabling India to realise the potential of a digital-first world through increased access and reduced costs of digital data. India has the lowest cost of data per GB in the world. Reliance Jio has built a scalable technology infrastructure that connects 426.2 million customers across the country and powers millions of enterprises to create value. During COVID 19 pandemic, Jio successfully met the needs of surging data traffic as millions of citizens adopted to digital services in order to stay connected, access education, healthcare and essentials and stay productive. The entire operations were carried out despite minimum staff and pandemic related restrictions owing to high degree of automation and network virtualisation.

Digital Oil Field by Jio

Jio has implemented a ‘Digital Oil Field’ solution using AI to generate big data for the Group’s Oil and Gas business wherein entire oil field operations are connected through fibre optics. This simulates the behaviour of the producing field as an online management system across the life cycle of the asset. By creating a digital replica or a ‘Digital Twin’ of assets from engineering, construction and operations, the business can reduce manual effort as well as collect, collate and process information faster.

Driving Digital Inclusion and Fostering Innovation

Reliance Jio has spearheaded digital inclusion in India since 2016. In the latest auction led by the Department of Telecommunications, Government of India, Reliance Jio won the spectrum rights for all 22 circles across India. Jio has entered into a trading agreement to use Bharati Airtel’s spectrum in the 800 MHz band to further consolidate its spectrum footprint. The Company has built a world-class, IP-led strong and future-proof data network with the latest 4G LTE technology. It is the only network conceived and born as a mobile video network from the ground up, supporting Voice over LTE (VoLTE) technology.

Oil to Chemical (O2C)

Reliance continues to identify opportunities to grow its O2C business through adaptive and flexible strategic measures. During the year, Reliance processed 71.9 MMT of total feedstock, The total production meant for sale stood at 63.6 MMT. During COVID-19, the world saw an unprecedented demand shock which brought down oil prices in the first half of the year. A rebound in the global economy enabled recovery of the O2C business, aided by supportive policies as well as supply and logistical constraints. The Company’s strong international and domestic supply chain, robust logistics network, deep integration and feedstock flexibility helped it fend off significant demand destruction in the O2C business.

Oil and Gas E&P

By exploring, extracting, producing, and marketing hydrocarbons, Reliance aims to maximise value creation for stakeholders and drive consistent growth. To optimally utilise its existing infrastructure, Reliance is focusing its exploration efforts in catchment areas. By safeguarding critical resources, the E&P business ensures functional continuity and project delivery with minimal disruptions in operations. The Company aims to increase the share of natural gas in India’s energy mix. Reliance has commenced production from R-Cluster and Satellite fields in the KG -D6 block. The combined production from these two fields is expected at >18 MMCMD, accounting for nearly 20% of India’s current gas production.

Strengthening the framework to build a digital-first company

Smart Manufacturing - Asset Utilisation and Reliable Operations

Reliance is committed to responsible and optimal utilisation of resources led by the UN SDG of ‘Responsible Consumption and Production’.

  • The Reliance Management System (RMS) supports an agile, future-ready digitised organisation that ensures responsible utilisation and efficient asset management through effective monitoring of assets in real time.
  • By integrating work and information flows, the Company has facilitated cross-domain collaboration among various technical and support functions, leading to smarter and innovative methods of working.
  • Reliance leverages smart manufacturing processes across its value chain – including developing and deploying smart sensors and control elements such as edge devices, no-touch remote operations, paperless manufacturing and workflow execution. A combination of robotics, predictive and prescriptive analytics sends out alerts about impending equipment failures to minimise disruptions.
  • Reliance Integrated Operations Centre provides a comprehensive view of the entire operations with up-to-date analysis. Real-time communication from well-head production units to plant utilisation enhances productivity as teams collaborate with an ‘outcomebased approach’.

Raw Material Security

Reliance benefits from its ability to process a wide variety of feedstocks and crude grades sourced from diverse geographical regions.

  • Its fully integrated operations facilitate feedstock security and offer economies of scale.
  • The deep integration across its O2C business facilitates maximum capacity utilisation while minimising dependency on external feeds
  • Reliance optimises its sites regularly to take advantage of the feedstock flexibility between naphtha, ethane, off-gases and C2C3. Ethane imports continue to afford cost advantage, provide feedstock security and positively impact profit margins.
  • Reliance tries to maximise utilisation of recycled material as feedstock in line with 3R philosophy.

Asset Protection and Security

Reliance prioritises performance of solutions and safety and protection of assets across its businesses.

  • It has built India’s largest organised retail business by investing in economies of scale and creating world-class technologyenabled supply chains that put security at its core
  • The Company has incorporated robotic processes and automation technologies to eliminate workplace hazards.
  • The Reliance Secured Connected System (RILSCS) ensures cyber security along with its multiple IoT devices and solutions.
  • It has developed a robotic solution for the remote raking in/out of circuit breakers so that hazardous exposure of electric-arc flashes can be eliminated at its refineries
  • Reliance employees, assets and operations are guarded by Global Corporate Security (GCS) officers round the clock, which de-risks and secures operations

Data Security and Privacy

Reliance is constantly evolving its Data Protection Policy to comply with Indian regulations and global best practices and standards.

  • Reliance continues to adopt ‘Next Generation Cyber Security Architecture’ based on the Defencein- Depth (DiD) strategy that offers enhanced detection, prevention and correction capabilities to counteract cybersecurity threats at each level of the IT ecosystem.
  • Its state-of-the-art threat detection tools protect and defend operations against existing and emerging cybersecurity attacks such as phishing, distributed denial-of-service (DDoS), ransomware and malwares.
  • At Reliance, privacy of data and information is upheld by default and covers the processing, storage and access to information required in the normal course of business in line with the Information Technology Act (2000) and Rules (2011). Additional user consent is required if software solutions share data with third parties.
  • Personal data of all employees is adequately secured. Explicit employee consent is secured for access to data or services provided by a third party.
  • Reliance has developed a secure document-sharing platform called ‘E-Room’ for collaboration with internal and external stakeholders as its employees are working from home due to the pandemic.
  • Data privacy awareness campaigns are conducted regularly to sensitise employees on the need to be vigilant, compliant and cautious.

Managing Systemic Risk and Disruption

To manage assets, appropriate controls and contingencies are in place, making sure all systems operate effectively and with minimal downtime. These systems are a combination of assurance provided by the management, selfverification, embedded functional assurance and independent assurance.

  • Reliance has developed an automated system workflow to avoid or minimise manual intervention in most of the business and customer centric processes.
  • To be at the forefront of digital disruption taking place globally and in India, Reliance Jio has indigenously developed the next-generation 5G stack, to make 5G affordable and accessible everywhere.
  • Jio has collaborated with global technology leaders to develop an open and inter-operable interface-compliant architecturebased 5G solution to accelerate the development and rollout of indigenous 5G network infrastructure and services in India. This technology marks the entry of Jio into the Gigabit 5G product portfolio and provides subscribers with faster data at lower costs.
  • In the O2C business, the Company aims to capture margins across conversion chains through deep integration and by reducing exposure to the risk of product cyclicality.

Moving Towards Future Readiness

Reliance believes that sustainable growth can be achieved when it optimises value creation for millions of its stakeholders by bringing together capabilities across core industries and the digital segments. It aims to continue pioneering business models, integrating back and front-end operations while tapping emerging opportunities and adding strategic partners when required.

Retail

Reliance Retail is looking at deploying AI and Machine Learning (ML) to identify patterns and garner predictive insights into customer behaviour. This will help the Company deliver products tailored to changing customer needs faster, build real-time value and enhance overall customer experience. It is transforming its end-to-end procurement processes, making it simpler, more efficient and digitised.

Oil to Chemicals (O2C)

Transconnect, a fleet management programme of Reliance BP Mobility (RBML), aims to de-clutter the transaction process for commercial vehicle owners with a secure card-less service.

Reliance is developing captive and costeffective feedstock supplies to achieve feedstock security.

To boost capabilities and reach for its oil marketing business while ensuring quality, RBML launched tamper-proof high-density PE packs for doorstep delivery and uses HDPE containers for the non-transport sector.

Digital Services

Jio has committed to digitise more than 50 million small businesses in the country, responding to the call of building an Atmanirbhar Bharat and an inclusive nation. Jio Platforms and Qualcomm technologies have collaborated for local manufacturing of critical equipment to catalyze 5G ecosystem in India.

In collaboration with Google as a strategic partner and investor, Jio aims to develop an entry-level affordable smartphone with an optimised operating system. Reliance aims to make India a ‘2G Mukt Bharat’ with the launch of Jio phones, which aim to upgrade 300 million 2G users to 4G.

To improve operating efficiencies of its network, Jio aims to install India’s largest blockchain network with tens of thousands of nodes. This blockchain technology will further deliver unprecedented security, trust, automation and efficiency to almost any type of transaction.

The Jio Platform is powered by technologies such as 5G, cloud computing, devices and operating systems, big data analytics, AI and ML, Virtual Reality (VR) and Augmented Reality (AR), blockchain, natural language processing and computer vision. This gives Reliance a massive advantage as it seeks to foray into sectors such as media, financial services, new commerce, education, healthcare, agriculture, smart cities, smart manufacturing and mobility with access, affordability and scalability.

Building the Future of Transportation in India

Reliance Strategic Business Ventures Limited (RSBVL), a wholly owned subsidiary of Reliance Industries, has acquired additional equity stake in the US-based technology company skyTran Inc. The futuristic dream of autonomous, zero-emission vehicles arrowing above congested streets is being brought to life by skyTran. With this investment, Reliance aspires to bring to India high-speed efficient and economical intra- and inter-city connectivity through a ‘Transportation as- a-Service’ platform.