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COVID-19 Response

Managing a black swan event, the Reliance way

Business Response

SAFETY AND PEOPLE FIRST

  • Daily COVID-19 symptom checker
  • Seamless transition to Work from Home (WFH)
  • Remote onboarding of new employees
  • Multiple health initiatives for employees such as virtual medical consultations, yoga sessions and guidance on mental health
  • Augmented India’s COVID-19 testing capabilities with 3,500 tests per day with priority access to RIL employees and family
  • CSIR-IIIM and RIL to develop RT-LAMP based test for COVID-19
  • Protective gear to on-ground staff and frontline warriors
  • RIL’s work in fight against
    COVID-19 resonated most as per LinkedIn and Twitter

ALIGNMENT OF BUSINESSES WITH SOCIAL NEEDS

RETAIL

  • JioMart services launched in 200 cities
  • Enhanced safety and hygiene standards across stores

Ensured operation of >98% of the grocery stores

JioMart order flow 4X times pre-lockdown period

Retail warriors

DIGITAL SERVICES

  • Launched JioMeet — Work from home, Learn from home, Health at home - Stay Productive, Stay Safe
  • Double data add-on pack
  • Government of India’s Corona Helpdesk powered by Haptik Chatbot

55+ million messages by
20+ million users

  • Digital Warriors kept the network uptime 100% and helped customers through virtual call centres
  • Traffic surge handled with network elasticity

Digital warriors

REFINING AND MARKETING

Worked non-stop to keep the wheels of the economy moving, ensuring India remains secure in fuel and energy

PETRO RETAIL

5.5+ lakh litres of free fuel provided to 14,000 notified emergency response vehicles

PETROCHEMICALS

  • Uninterrupted supply of key packaging raw materials for essentials
  • Unit at Silvassa is equipped to produce 1 lakh high-quality PPEs per day

Fuelling of emergency response vehicles

DIGITAL PLAYBOOK AND TECHNOLOGY TO AID RAPID ECONOMIC RECOVERY

  • Launched JioMart
  • AJIO - Digital fashion and lifestyle platform
  • Launched JioMeet
  • Innovative channels of recharge (e.g., ATM, JioPOS Lite)
  • Doorstep delivery of fuel - 1,000+ sites operational

AGILITY AND FAST TRACK EXECUTION

  • Fund raising from marquee global technology investors
  • Largest-ever Rights Issue in India (`53,124 crore)
  • Quick adaptability to WFH model
  • SMART Point - Ideation to launch in 45 days

Jio associate programme on JioPOS Lite initiated - 1 million agents onboarded for recharges and new acquisitions

Strategic investments in Jio Platforms from marquee investors crosses `1 lakh crore

Strengthened partnership and provided uninterrupted services to kiranas

Digital Commerce and omni-channel capacities to handle 10X times home delivery of pre-lockdown

Philanthropic Response

`556 CRORE

Contribution to the PM CARES fund and various state and other relief funds

RELIANCE FOUNDATION HOSPITAL

  • Nation-wide emergency response infrastructure (24*7)
  • Set up India’s first dedicated COVID-19 hospital in partnership with BMC at Seven Hills

Seven Hills Hospital

RELIANCE FOUNDATION

  • Embarked on a multi-sortie airlift mission to expedite delivery of PPEs, e.g., airlifted 10 lakh surgical masks
  • Mission Anna Seva
  • Live teaching through virtual school platform at DAIS

5+ CRORE

Meals distributed to marginalised communities and frontline workforce